Windfarm Site Services Manager

WPO - Ireland - Dublin

The role

This role has responsibility for ensuring the day-to-day, safe, reliable and fit for purpose operational and contractual management of wind farms in Ireland. With responsibility for a small team of Site Service Coordinators, you will ensure HSE compliance for each wind farm, carrying out regular visual inspections and providing appropriate coordination of site activities as required. Additionally you will be responsible for providing accurate client reports including availability and performance on a monthly basis and ad hoc reports as required.

The person

To apply you must have a degree in an engineering discipline and ideally a postgraduate diploma in a related area. The successful candidate will have significant proven ability within the wind industry, for example having worked as a qualified wind turbine “Approved Technician” (as defined in WTSRs) with appropriate experience gained with a major player in the wind sector. It is essential that candidates have strong IT skills with experience of interpreting and recording SCADA data from the turbines and the use of alarm logs etc. to maintain an accurate report for our clients. Additionally you will have experience of managing and motivating a small team.
All WPO employees are eligible for life assurance, private healthcare, pension and 25 days annual leave.

Job Description

Day to day safe, reliable & fit-for-purpose operational management of wind farms.
The Site Services Manager reports to the Technical Support Manager (UK and Ireland) and works within the WPO Technical Management Services team to manage wind farms in Ireland on behalf of our customers.
Scope of Responsibility includes
The general duties include, but are not limited to:
• Ensuring that in-country quality management is fully compliant with WPO standards at all times with support and governance from the HSQE department
• Managing in-country Site Coordinators placed under his line management, with support of the HRS department
• Proactive monitoring of operating sites
• Ensuring Health & Safety compliance throughout each wind farm site according to WPO policies, procedures and Industry best practices
• Carrying out regular visual inspections of turbines (including nacelle/hub) and other site equipment and infrastructure
• Providing appropriate co-ordination of site activities when there are several contractors/service-providers on site
• Following up on any operational performance issues
• Following up on any contractor or service-provider performance issues
• Obtaining all current service/maintenance records
• Monitoring and/or maintaining site activity records
• Daily monitoring of SCADA logs, categorizing downtime
• Calculating monthly & annual availability performance and assisting with any subsequent claims
• Producing operations reports, inspections reports, etc.
• Organising repairs/statutory inspections as appropriate
• Maintaining a calendar of servicing plans, weekly movements, statutory inspections etc.
• Playing a proactive role in further developing good working relationships with customers and any other 3rd parties involved in the operation of the wind farm, in particular landowners, neighbors & local authorities, etc.
• Working with all parties to ensure that contractual obligations are fulfilled on site on a day to day basis

Proven Ability

• Hold a degree or equivalent qualification in an engineering discipline, ideally you will hold a post graduate diploma in a related discipline
• Significant proven ability within the wind industry, for example having worked as a qualified wind turbine “Approved Technician” (as defined in WTSRs) with appropriate experience gained with a major player in the wind sector.
• Experience of managing a small team
• Working at heights and first aid certified (ideally still current).
• Experience of interpreting and recording SCADA data from the turbines and use the alarm logs etc. to maintain an accurate report for our clients.
• Organisation skills

Job Type: Full-time

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Responsable d‘Exploitation - Support Clients Contrats et Assurances

WPO - France - Paris

MISSION

La mission principale du Responsable d’Exploitation-Support Clients Contrats et Assurances est de s’assurer qu’un service de qualité est constamment offert aux clients selon les prescriptions des contrats engageant l’entreprise.

Le Responsable d’Exploitation-Support Clients Contrats et Assurances intervient sur les missions suivantes :

  • Etre le référent sur les sujets d’assurance et accompagner les Ingénieurs d'Exploitation dans la gestion des contentieux de sinistres d'assurance ;
  • Etre identifié par les clients comme l’interlocuteur privilégié de l’entreprise en matière de gestion technique ;
  • Encadrer l’équipe d’ingénieur exploitation ;
  • Gérer la relation client et l’adéquation des prestations de l’entreprise avec les clauses des contrats :
    • s’assurer du respect des obligations de WPO en termes de communication aux clients ;
    • comprendre les attentes du client;
    • vous vous assurez que l'équipe fournit aux clients des informations précises et cohérentes, et ce dans les temps et qu'elle comprend et répond à leurs besoins ;
  • S'assurer que les contrats préparés par le département « Sales & Business Development » sont conformes aux capacités du département « Technical Management Service » ;
  • S’assurer que les emails et les documents mis à la disposition des clients répondent aux normes de qualité de WPO ;
  • S’assurer que les ressources du service sont correctement attribuées ;
  • Participer à l'amélioration globale du service en Europe, grâce à des échanges réguliers avec les autres équipes (UK, SE, IE) ;
  • Encadrer les Ingénieurs d'Exploitation dans toute problématique nécessitant une assistance et/ou une validation ;
  • participer à la formulation de stratégies afin d'améliorer la rentabilité de WPO, la qualité du service et la satisfaction du client.
  • Rester informé de l’actualité des sites.
  • S’assurer que la confiance des clients envers WPO est préservée.

COMPETENCES REQUISES

  • Compréhension parfaite des contrats d’exploitation
  • Connaissances techniques - Connaissances commerciales et financières - Connaissances de l’écosystème de l’entreprise
  • Excellente communication et relations interpersonnelles avec les clients et collègues
  • Capacités managériales
  • Capacité à rester calme et résister à la pression
  • Capacité à comprendre les besoins des clients et répondre à leurs attentes.
  • Organisation rigoureuse
  • Français et anglais, écrit et parlé impératif
  • Excellente qualité rédactionnelle dans les deux langues

PROFIL

Bac+5, double diplôme ingénierie/assurances, ingénierie/Management des risques, ingénierie/juridique
Une expérience sur des problématiques similaires est nécessaire.

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